Hard Rock Hotel Penang

Went with the kids and they loved it so much. There were soo many activities and facilities available (importantly it’s free) in the hotel that the kids loving it until they didn’t even leave the hotel during our stayed! The breakfast buffet was surprisingly good. We had previously stayed at Hard Rock Penang before and felt the breakfast wasn’t that great, but this time it was wayy better especially the malay dish. Thumbs up for that! The housekeepers and hotel staff was so helpful and understanding. We asked the housekeepers to vacuum our room at night (after havoc dinner in our room) and the housekeepers came immediately after our call and vacuum the whole room. Overall it was a wonderful time, we are happy because the kids are happy. They even felt quite low and sad when we checked out. Will definitely come back and can’t wait to be greeted by great hospitality! Keep up the good work Hard Rock Penang!

The property is located right on the beach and only a short walk to the shops in the town. It is also near the night market. The hotel itself is bright, and open with lots of facilities - pool bar, swim up bar and different restaurants to try. Staff are all so friendly and really want your stay to be amazing. Staff regularly approached to see how you were doing or to chat - it felt like personal interactions. Some staff got to recognise what I wanted and even before I asked were getting my drinks ready. It was also so relaxing - beautiful huge pool which has a busy kids area but you can also be at quiet areas for total relaxation. There was entertainment most evenings.

Very nice and easy access hotel. Staff are very friendly and helpful, food are great and the pool are super, especially for kids. My kids love it so much. They had alot of fun and the beach are very close by. Definitely will come again.

The family room was a great size with a door to close off the kid area. Bathroom a little small for a family of 4 but fine. The swimming pool was great. Life guards on duty and lots of areas to play. Nice being right on the beach and walkable to restaurants. The food is very western at dinner times and not local prices but quality good. Belle, the duty manager, looked after us so well. And the staff at the shack by the beach were also excellent.

On the drive to the hotel, the car driver noted that the Hard Rock was one of the best hotels on the island. He was not wrong! The visual of the hotel at first arrival, the staff greeting and checking in, the room, the size and condition of the pool, proximity to the beach, the food and restaurant choices, the Hard Rock Cafe, the closeness to shops and bars and food, the cleanliness, there is nothing to be complained about, it’s near enough the perfect resort hotel! We left the premises once in 7 days (and were let down by the place we went to and wish we hadn’t gone off site!) All of the staff greet you as they walk by, all of the restaurant teams are friendly and efficient, the housekeeping team are fully on top of the cleaning, the pool is cleaned every single evening. Probably things you expect as standard but rarely see followed through or not done to satisfaction. At the Hard Rock hotel, they do everything as expected and with a smile. An amazing place that I cannot wait to return to in the future!!